a strategic business partner of Profiles International

a strategic business partner of Profiles International

801-718-1609 schen2020@cs.comConnect with us:  

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Steven J. Chen & Associates

Executive Excellence Coaching.

Phase I: Discussing The Challenge, and Determining Objectives

In Phase I, we spend time exploring the situation, and gathering history about the issues and concerns.

We examine the factors that created difficulties, and the solutions you’ve tried. We look at the question of why you’re engaging additional help, and why NOW. We inquire about what has worked and what hasn’t.

After that, we get into establishing the goals you want to achieve.

First we come to a conceptual agreement through our verbal explorations. Then, we formalize our agreement with a written summary of situation, history, what you want to accomplish, and stated goals. After we’ve arrived at agreement on what you want to accomplish, we go into the assessment phase.


Phase II: Conducting Multi-Perspective Assessment and Interpretation

If you’ve already assessed your skills, strengths and weaknesses, you may wonder if there is more to be learned.

However, even if you’ve done extensive self assessments like these, it’s unlikely that you’ve received the kind of value that you will receive here. What makes my assessment approach different are three things:

  • The choice of in-depth, “best of best” assessment tools
  • My deep and broad background brought to the interpretation
  • Ongoing encouragement to work from your strengths throughout the coaching program


Phase III: Determining How To Accomplish the Objectives

Once we have a baseline understanding of the strengths and weaknesses of your current working approach, we create the plan to achieve your stated goals.

We work together to figure out what you need to do to succeed with your objectives. We develop the strategies, explore methodologies, and determine the needed action steps.

We clarify the area(s) where you want and need to make big changes.

We create a setting where you get a chance to step back from your everyday doing and doing. We help you make small changes that produce big results. We promote ways for you to stop struggling against what is going on, and instead start to work with what is happening to become more effective.

In this phase of our work, we refine the objectives you want to accomplish.

We re-examine your current situation in the light of the information clarified by assessments. You can have the best understanding of your situation, and fully comprehend your own strengths and weaknesses, but if you don’t take the right actions and use strategic thinking, your goals will stay out of reach. We spend time identifying and sharpening the areas of focus for our work together. We examine those aspects of your business that you do well, and what areas of business could be improved.

Most of the executives I work with start out thinking that they need to do a better job of something.

Instead, we develop their leadership style so that others handle the areas that are not their strengths. I’m expert at helping you apply your newfound knowledge of natural strengths and weaknesses to the area where you want to be more effective. We use who you are to produce a better you.

We explore how to build on your strengths to help you. We talk about how you need to hire and manage those who fill in your weaknesses, as a means of your compensating for them.  This approach is preferable to developing skill sets that make up for deficits. We build on your strengths, and build them even better.

We examine your challenge and the pain it causes, then help you make fine tuning adjustments to what you are doing.

We focus on smart decisions with big payoffs. We examine how to innovate and add more value, and how you differentiate your business. You may know what to do, but feel overwhelmed with possible choices. We talk our way through those choices and uncover your best decisions. Rather than implementing multiple strategies, we work together to hone the strategy that is most likely to bring you success.

Typically, this part of the process is transformative in a very short amount of time.

You get immediate results in business outcomes. For me, personally and professionally, I’m delighted to witness the transformations executives make during this phase.


Phase IV: Implementing the Action Steps

You are at your level of success because you have a history of taking action.

You start to take action as soon as we identify the actions to be taken. Phase IV is a series of processes, where we analyze the situation, define the goal, select the actions, execute, and then analyze the results and fine tune the next activities.

Of course, every individual is different. We look at the challenge, and where the executive wants to end up. It’s important to discover gaps in the information, or ways you do not give yourself enough credit for your knowledge and skills. We reveal the truth about what is preventing you from operating at your desired level of success.

Each individual needs a unique level of accountability-how much “checking up” on their follow-through works for them.

How do you want me to hold you accountable? What style works for you? Do you want accountability at the early stages while you develop a new habit? What do you want to be held accountable for? We’ll examine any situations where you didn’t keep your agreements with yourself, and explore deeply until we discover the real issue. Desire for accountability varies with your own level of resistance to a specific activity. When gaining new positive habits, there is incredible value in knowing someone will be asking how you did on a particular task.

One of my strengths is that I am very patient, understanding, insightful, and can “read between the lines”.

This helps you because it’s easier to identify the underlying meanings in your interpersonal transactions. You’ll recognize my excellent skills at helping you clarify, probing the meanings and ultimately creating the most effective action steps for you.


Phase V Summary and Conclusion

In this phase, we summarize and conclude.

As we wind down the program, it’s important to review the growth and evolution that the executive has experienced from the process. Though I remain available to the executives I work with after the program completes, there is a lot of value in summarizing and concluding officially. To do this, we examine three areas:

We revisit their starting point, recollecting the situation at that time we began working, and the work we did together.

  • We do a quick situation review, detailing the challenges facing the executive when we began.
  • Next we summarize the assessment information, and reinforce the concepts of working from their strengths.
  • We review the action steps that the executive has taken, and the ways we have refined those steps to improve them.
  • Then, we summarize their progress and the results they got.
  • We look at the business and professional progress they have made, and the goals they have achieved during the program.
  • We reiterate the details of the growth and development they have made as executives and as humans.
  • Finally, we identify the course they are setting for themselves in the future.
  • We create an outline of a future plan to carry their successes forward into the future.
  • We discuss any areas where they need to be alert to use their new information, and the strategies that they need to execute.

At that point, it’s time to officially conclude the program and respectfully complete.

Many of the executives I work with call me back for additional projects and, I have ongoing relationships with many executives and their businesses. It’s an honor to serve them in achieving their full potential as executives-with satisfying lives.


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